FAQ

Here are some common questions and answers, designed to help make your shopping experience a smooth and happy one.

If you cannot find the help you need below, please do not hesitate to contact us via our contact form and we will try our best to reply within 24 hours, during working hours.

Can I return an item that I am not satisfied with for a refund/exchange?

If you wish to return an item for any reason you can do so, but you must first confirm that this is possible by contacting LittleIdeasWithLove.co.uk by email.

Any goods returned to us without prior consent are sent back to you at your cost.
You must ensure that you return the item within 7 days of receiving your order. Items must be returned in a new or unused condition. We will refund the cost of the items but the shipping is non-refundable. Please be aware that returns are subject to a £1.00 charge. This is to cover the charge issued to us by bank for every refund applied for.

How long will it take you to answer my email?

We endeavour to respond to any emails we have been sent within 24 hours. Due to the large volume of emails we receive on a daily basis, a response may sometimes take a little longer to come back to you but we do answer any emails we receive as soon as possible. Please rest assured that we read every single email we receive.

How will my order be delivered?

We use Royal Mail and on some occasions we may need to send your order via Parcel-Force. Depending on the weight of your parcel will depend on if it goes, 2nd class, recorded or tracked.

What wax do you use?

We use Soy Wax

What size tea-light should I use?

We always recommend to use tea lights that will burn for 4 hours or less. NEVER use tea-lights for a longer burn time as it’s not safe to use a tea light warmer for more than 4 hours at anyone time.

Can I increase the scent for a melt?

You can control the strength of the aroma in your home depending upon how many melts you place in your burner at one time, please make sure your burner can accommodate the additonal wax.

Can I mixed different fragrances together ?

Yes, we have a double burner so you can do this on our website. We actively encourage our customer to experiment mixing flavours.

Be creative and experiment!

How hot does the wax get?

We always advise that you do not touch the burner or wax when using the burner as we can not predict how how your burner will get as every burner is different. We also advise you keep them out of reach of children and pets.

How do I use my wax burner?

  • Pop a piece of wax in your warmer
  • Sit back, relax and let your room be filled with gorgeous aromas
  • Never add water to your wax
  • To clean out your burner, let the wax get slightly warm and then scoop out using kitchen roll
  • Never leave your burner unattended
  • Keep away from children and pets
  • We recommend that you don’t use tea lights that burn for more than 4 hours at anyone time. Burning longer can cause most burners to overheat and crack.
  • Always place your burner or candle on heat proof mat

I can’t smell my Reed Diffuser as strongly as I could when I purchased it.

Have you been turning the reeds? Our reeds need to be turned several times when first used,  to help the reeds to get  fully saturated. We recommend you flip the reeds 4 to 5 times in the first week and then in at least once or twice a month. Also every 4-6 weeks change the room you have your diffuser in and you’ll see the difference how it’ll give it a new lease of life.

Do you do Reed Diffuser Refills?

We currently don’t as we are looking for new packaging that’s suitable for refills. We will keep you updated when we are ready to launch refills again.

How long should I burn my candle for?

We recommend that you burn your candle for a minimum of 3 hours and no more than 4 hours at anyone time. Our candle burn time overall is around 26 hours. Always place your candle on a heat proof mat and always follow our safety advice we have on the bottom of the candle and website.

Do I need to trim my candle wick?

Yes – after each burn, before you light again trim off the top. You can either use candle wick scissors or it’ll easily snap off using your fingers. Be careful not to remove all the wick.

Do you offer wholesale?

We don’t sorry, but feel free to still reach out to us and then we can chat.

How do I know if something has an ingredient I’m allergic too?

On each listing, in the drop-down menu, once you click on the scent you’ll see what allergens are triggered. This gives you the information for you to be able to check if it contains anything you’re allergic to. Please reach out to us if you’ve any questions and we can work through this together.

Do you offer classes or events?

We are always happy to provide a wax class in your home and from time to time you will find us at some events. We do usually hold open days in the workshop and always share these dates via our newsletter and social media platforms.