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Update on what’s happening during lockdown

Good evening!

Slight change to what I was going to write about as I thought with the recent update from Boris I’d be better sharing what’s happening here at LIWL HQ.

So as of 11th May 2020 I’ll still be following guidelines of social distancing and posting out just a couple of times each week. My reason behind this is I’m still having to work alone, I haven’t the foot space to be able to keep a 2 meter distant exit in my workshop so it would be classed as unsafe for my staff. Because I’m having to work alone this means I have to do all the work myself which is taking longer as I’ve no one to help me. I’m working Monday to Friday but shorter days, this is also due to having Alfie home and I need to spend time with him whilst he does his school work, he’s doing very well with this too. I actually admire anyone who home schools full time, it’s not easy especially when you’re running a business and also have a household to look after too.

Parcels are packed daily, but not sent out each day as I like to collect these until I’ve got many packed up so that it makes it easier for my postman who collects from me. We as always are keeping our distance and we have a system in place that we don’t have to be near each other when he collects as it’s all left outside the workshop along with his paperwork. We just have a little wave and say hello through the window, it seems strange still, but it’s keeping us both safe.

Ive also turned off collection until September, I’ve done this as I feel that it’s safer to not allow customers to collect until we know it’s much safer and also because I’m working alone it’s not as easy to offer collection due to my working hours being all over the place as I don’t have set times at the money I just grab some work hours as and when I can fit them in around family life. Collections will start up again, but at the moment I’m unable to say when.

As some of you may have seen, my scent list has got smaller over the last 2 months, this is due to everything that’s happening, also some scents have gone on holiday and will come back and also helps me as a smaller scent list I can manage to make stock easier whilst working alone. Some scents will be matched to seasons, which I’m slowly starting to sort out. So for example, today Snow Fairies was taken off my scent list, this is because it’s going to be an autumn/winter scent and I decided to do it today as all stock on the website had sold of this in wax so it’s a perfect time to end it until later in the year. It’s good to keep scent lists moving and changing as then it gives you far more of a variety, there’ll be a lot more changes this month with my scent list as stock runs out, which I’ll keep you all updated on.

Customers who are wanting to add to orders, I’m still able to do this, but if you wish to add you must do this before I start to pack your current order up. You’ll need to message my Facebook/Instagram business page along with your order number and what you’d like to add to it, then I’ll give you instruction on how to do this if this is at all possible. I’m unable to hold onto orders so please make sure you contact me as soon as you think you’d like to add to them. Orders are taking longer to process at the moment and they can take up to 10 working days before they are due to be packed up and then they’ll go on my next collection date. Once your order leaves me Royal Mail will deliver your parcel, but please give it at least 15 working days before you contact me if it’s not arrived. We’ve extended this as Royal Mail are experimenting high volume of parcels and taking longer to deliver, which is very unstandable at this moment in time. They’ve been really amazing though and are getting most orders delivered within 6 days of collecting them from me, sometimes quicker depending on your area and your sorting office.

Now last week I talked about Instagram and this week I’ll be  having an Instagram giveaway. You’ll need to watch out for this as it’ll be posted to my newsfeed, but the giveaway won’t be posted on Facebook, I will mention it on Facebook, but you’ll need to be on Instagram to be able to enter. As always there’ll be rules, so you must make sure you follow them all to be in for a chance of winning. It’s been lovely seeing a few of you interacting on my Instagram and sharing pictures to your stories and tagging me, be sure to keep doing this as it helps me to be seen even more and I’ve had a few more followers this week too. On weekends you’ll find me over on Instagram more, I do all my posting to Facebook from Instagram and then have a quick look through and check my inbox and then jump off. If you’ve not tried Instagram do, it’s really lovely and I find lots of amazing accounts via Instagram and I’ve purchased off a few too. I’ll always share my purchases to my stories so keep your eyes peeled.

Right I’m off, I’m going to start on my inbox and emails and then put my feet up, it’s been a very busy day. I’d just like to say a massive thank you for all your orders and thank you to everyone who’s just recently bought off me for the first time too, I’m so very grateful.

Be sure to have an amazing sparkly week, stay safe and……..happy melting! ❤️🌈