- TERMS AND CONDITIONS:
As with all terms and conditions, these get a bit technical and we’re sorry if they sound rather formal. However, they’re pretty standard and designed to enhance your online shopping experience by making it as easy and secure as possible.
The terms ‘Little Ideas With Love’ or ‘us’ or ‘we’ or ‘our’ refer to the owner of the website. The term ‘you’ refers to the user or viewer of our website.
These terms and conditions apply to the use of the littleideaswithlove.co.uk website. By placing an order with us, you are agreeing to accept these terms and conditions. Please note, these terms and conditions are subject to change at any time without notice. It is the customer’s responsibility to review and agree to our terms and conditions prior to the purchase of any item. If you do not agree with the terms and conditions set out below, it’s probably best that you stop using www.littleideaswithlove.co.uk.
ORDER TO DISPATCH TIME
Please allow up to 2-3 working days between ordering and dispatch; usually same or next day, but at busy periods longer turnaround times are unavoidable. This is simply, because most goods are handcrafted and are not mass produce. At all times, we really appreciate your patience.
All orders are delivered by either Royal Mail or ParcelForce. Please note that it may take up to five working days during busy periods. We recommend that our customers provide a delivery address where someone will be available to sign for the package as a signature may be required upon delivery. We reserve the right to make alternative delivery arrangements as we see fit.
We always try to make sure that the prices on littleideaswithlove.co.uk are accurate but errors may occur. If we discover an error in pricing of the products in your order we will inform you as soon as possible using the contact details you supply us with. We will then give you the option of reconfirming your order at the correct price or cancelling it. (If we are unable to reach you we will treat the order as cancelled). If an order is cancelled, any payment made for the products will be refunded in full.
• We try to keep littleideaswithlove.co.uk as up to date as possible but cannot guarantee that any particular product will always be available. If we can’t supply a product you will not be charged for it and we will refund or re-credit your account with the amount debited by us.
• All offers are available while stocks last. If we are unable to supply a product you have ordered, we will notify you as soon as we can after receiving your order. If this happens, you may cancel your order and we will refund you the money you have paid for it.
- Privacy and Data Policy
• littleiedeaswithlove.co.uk makes a commitment to protecting your privacy and promises only to use information collected about you in accordance with the Data Protection Act 1998.
• When you place an Order, we may ask you for certain information and you may submit personal data to LittleIdeasWithLove.co.uk (for example your name, phone number, postal address, email address, contact and bank / credit card details). We may also record which products you are interested in and which products you purchase as well as customer traffic patterns and site use. This information will be kept securely in accordance with our internal security policy and may be used to:
- Process your order
Provide you with an up to date, efficient, and reliable service
Help fraud prevention i.e. we check card details with our credit agency and reserve the right to refuse orders on that basis.
Open and run your account
Provide a more personal shopping experience.
- By making an order and submitting your data you agree to this use.
We will never collect sensitive information about you without your explicit consent.
We are committed to ensuring that your information is secure and for this reason all payments are dealt with pay SAGEPAY.
- This ensures your detail are protected by some of the best fraud software around.
- It also means we see none of your card detail.
- LINKS TO OTHER WEBSITES
Our website may contain links to other websites that maybe of interest.However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information.
- INTELLECTUAL PROPERTY RIGHTS
You acknowledge and agree that we own all present and future copyright, registered and unregistered trademarks, design rights, unregistered designs, database rights and all other present and future
intellectual property rights and rights in the nature of intellectual property rights existing in or in relation to the products and website.
You are not permitted to use content in any way, without the prior, written authorisation of Little Ideas With Love. You agree not to copy, publish, reproduce, transmit,
or distribute any of the above listed content.
Violators will be prosecuted to the fullest extent permissible under UK law.
We do not accept liability (except as set out below) for any errors and/or omissions contained in our website and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services at any time and without notice.
If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible.
We shall be under no obligation to fulfill an order for a product that was advertised at an incorrect price.
In the unlikely event that you receive goods which are not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, we shall make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods, provided that you notify us of the problem 7 days of delivery of the goods, and return the goods to us, unless we inform you that return is not necessary.
We have taken every measure to provide accurate product images for each product for sale on the site. However, due to a number of different factors such as variations in internet browsers, monitor colour settings, etc, we cannot be held responsible or liable for any differences in colour between the image and the actual product.
Our products are handcrafted; therefore it is natural that some variation in consistency, colours and hues exists. We use a premium, natural soy bean wax which often takes on a ‘frosted’ or dappled appearance. This is quite normal and adds to the character of our products.
The products sold on Little Ideas With Love are provided for private domestic and consumer use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of our website or from any products or services purchased from Little Ideas With Love
Good candle care and maintenance is the responsibility of the user; please follow safe practice at all times. little ideas with love is not responsible or liable for any damage or injury which occurs due to lack of care or attention when burning our candles. In any case, our maximum liability to you is the amount you originally paid for the product.
We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.
We make no warranty that our website will meet your requirements or will be uninterrupted, timely or error free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of our website.
We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through our website. To the fullest extent permissible under UK law, we disclaim any and all warranties of any kind, whether express or implied, in relation to all the goods we sell. This does not affect your Statutory Rights as a consumer, nor does it affect your Contract Cancellation Rights.
We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of, or in connection with, the conditions for; any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings), or any loss of goodwill or reputation, or any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the conditions.
• In Order to improve our service and littleideaswithlove.co.uk we may use a device known as a ‘cookie’. Cookies are a means by which information relating to your Internet activity (such as whether you have visited littleideaswithlove.co.uk before) is recorded on your hard drive and used by us to improve littleideaswithlove.co.uk and the products and services available to you.\
- Cancellations & Returns
All orders placed with us are legally binding, therefore if you do wish to cancel an order, please call us on +44 (0) 1535672392 to inform us as soon as possible.
Once an order has been dispatched we will only be able to refund you upon receipt of the returned items. If you want to return your order to us it must reach us within 7 working days from the day after the day you received it. Once received we will process your refund within 7 days of receiving your return and cancellation advice. Please note that if you are returning the goods because you have changed your mind then please be aware we will not be able to refund the postage or the cost incurred for returning the goods.
If your order is received damaged we would ask that you contact us as soon as possible to arrange a refund, replacement or return. Once again we must stipulate that any returns must be sent to us within 7 days.
As all orders are insured in the unlikely event of damage occurring for any reason in transit, we can submit the necessary claim with the appropriate incumbent. In order to instigate a claim we will require notification within 48 hours of the delivery this can be via email or phone, we would also require photographic evidence of the damaged products in the packaging they arrived in.
There is no need to return the products to us and in most cases we will issue immediate action to reproduce, credit or refund your order, however in some cases we may need to wait until the claim is investigated. As always we will keep you fully informed of the progress.
4.4 Missing Items
In certain circumstances we will despatch orders with some items missing to either meet deadlines or because certain ingredients were unavailable, where this is the case we will either substitute items for a similar product or refund the missing items in full.
In cases where the wrong products have been received, please contact us we will work with you to resolve the matter.