TERMS AND CONDITIONS

As with all terms and conditions, these get a bit technical and we’re sorry if they sound rather formal.  However, they’re pretty standard and designed to enhance your online shopping experience by making it as easy and secure as possible.

GENERAL

By continuing to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy, govern Little Ideas With Love’s relationship with you in relation to this website.

The terms ‘Little Ideas With Love’ or ‘LIWL’, ‘us’ or ‘we’ or ‘our’ refer to the owner of the website. The term ‘you’ refers to the user or viewer of our website.

These terms and conditions apply to the use of the littleideaswithlove.co.uk website.  By placing an order with us, you are agree to accept these terms and conditions.  Please note, these terms and conditions are subject to change at any time without notice.  It is the customer’s responsibility to review and agree to our terms and conditions prior to the purchase of any item.

All purchased goods are not for resale.

TICKET SALES – VITUAL LISTING 

Any tickets purchased are virtual and you won’t receive anything in the post. We will go live in the main wax group to draw the winner. Whichever number is picked out the winners name will be matched to their number they purchased and then they’ll be given a code to use to take off the cost off a 4 x snap bar and the winner will be responsible for the postage cost each month.  There are some terms and conditions for the winner, we can only post out to address in the UK, if for any reason your payment for postage fails you won’t receive that months box and you’re responsible to make sure your postage payment always comes out. We’re hoping to sell all the tickets before the end of 2022, so if this is the case it’ll mean the winner will start to receive their 12 monthly wax box from January 2023, your last box will be delivered December 2023 which means you’ll have received 12 wax boxes throughout the year. Please note if your postage payment fails and payments not been made you won’t receive that months box if payments not made, so it’ll mean you’ll lose out as this is the winners responsibility to make sure payment clears. If you have a delivery pass, this excludes free delivery, postage must be paid on all boxes that have been won through this ticket event.

DELICATE  WAX SHAPES AND PRODUCTS 

Sometimes I might make a shape or product that’s delicate and could break in transit. I’ll always make sure I package these with care and extra packaging, but unfortunately I can’t replace or refund if they do break as is delicate and when making products that are extremely delicate, sometimes they can get knocked in transit as the boxes are moved about by the delivery company. Please only purchase these products if you’re happy with our terms and conditions. No refunds or replacements will be sent for wax that’s broken in transit.

OPEN BASKETS 

1. The £10 payment required to open a basket is non-refundable and is meant to cover the time spent curating and organizing the basket.

2. The open basket will be available from 7th August to 14th August. During this period, items will be posted in my wax group and offered at discounted prices, including some one-off items.

3. Standard postage for open baskets starts at £5 and will be sent tracked, excluding delivery pass customers. Delivery pass customers can not add items to their open baskets for other people.

4. Swapping products or scents in the basket is not allowed. Once a product/scent is added to the basket, it cannot be changed.

5. If you decide to close your basket before the end date, I will calculate your final total and deduct the £10 deposit before providing you with the final amount to be paid.

6. Payment for the basket must be made immediately, and my LIWL bank details will be sent along with your final total.

7. If payment is not received within 24 hours, your order will be canceled, and you will forfeit your deposit. This policy is in place to prevent time wasters and to ensure efficient processing.

8. Holds for items in the basket are not allowed. Products are on a first-come-first-served basis, so if you see something you want, you must grab it promptly.

9. If you do not wish to open a basket, you can still purchase individual products by commenting on the specific item. Payment will be due instantly, and standard postage of £5 will apply, without adding to your basket.

10. Items from the website cannot be added to the basket. To purchase items not shared in the group, you’ll need to make a separate order.

By opening a basket or making individual purchases, you agree to abide by these terms and conditions. These policies are in place to ensure a smooth and fair shopping experience for all customers.

LIVE PACKING EVENTS

When we do a live event online your contents can be anything we sell on the website. Purchasing a slot means you’re happy that it can be anything we make or sell.


DELIVERY PASS

So you pay a one off price of £30 for 12 months, your 12 months will start from the day I activate your free postage, once you purchase this listing on the website please allow 72 hours for this to be set up. Delivery pass excludes any products that may have been won through ticket sales and for any live events we may do when products are not added to the website. Please note having the delivery pass doesn’t allow you to shop for other people so they can save on postage. If we think your delivery pass is being misused, you risk losing it and no refunds will be offered. Delivery pass can’t be used against products we sell when doing open baskets, you’ll be charged depending on weight. 

SO HOW DOES IT WORK? So it’s a virtual listing on the website, please if ordering do not add anything else to your basket. Once your orders come through to my inbox I will then get your free postage activated within 72 hours of you ordering, once it’s activated your 12 months free postage will start. We’ll also ask you for your birthday as when it’s your birthday you’ll get a happy birthday text and code from me. 

HOW MANY TIMES CAN I USE FREE POSTAGE? You can use this free postage however many times as you wish throughout the year, as long as it’s delivered to your address that you signed up with, we can’t deliver to any other address, unless you move house and then this can be changed. If ordering a gift for a friend you will need to pay the postage, the delivery pass is for one address only. If your order has a different delivery address on and postage hasn’t been paid, we will just automatically send it to the address that was registered at the time, this is your responsibility to make sure your address is up to date if you should ever move.

HOW WILL I KNOW WHEN MY PASS RUNS OUT? We will email you a couple of weeks before your pass expires to see if you want to renew it. If you choose not to renew it, then the day after it expires, your delivery pass will be removed off your account.

DO I NEED AN ACCOUNT TO SIGN UP? Yes you’ll need to have an account for us to set your delivery pass up, we can’t set it up if you checkout as a guest.

CAN I GET A REFUND ON MY DELIVERY PASS? No we can’t offer refunds on delivery passes, so please make sure you read all our terms and conditions before buying. To agree to them you will be asked to tick you agree as you’re checking out, we advise you read them.

CAN I SHARE A DELIVERY PASS WITH A FRIEND? Unfortunately no you can’t as we can only send your orders to the address that was registered at the time of purchasing the delivery pass.

CAN I ORDER JUST ONE THING AT A TIME? As long as it’s a minimum of £5 order, all we ask is that you are mindful of the carbon footprint and bulk your orders together as much as possible as I’m sure you’re like me and want to look after our environment.

CAN THE DELIVERY PASS BE USED ON MONTHLY SUBSCRIPTION BOXES TOO? Yes they can be used on anything on the website, but if you’ve already got a discount from our wax club membership for monthly subscription boxes, you can’t use the code and have free postage as you’re already saving each month. As a small business we can’t afford to give such a huge discount on products and then free postage.

HOW WILL MY ORDER BE SENT? We use Royal Mail and depending on the size and weight of your order will depend on how it’s sent. We use tracked, recorded and standard 1st and 2nd class.

IM A LOCAL CUSTOMER BUT OFTEN HAVE MY ORDERS POSTED OUT CAN I BUY THE DELIVERY PASS? Yes of course you can, we may choose to deliver some of your orders ourselves if we are passing your house at the time of your order, but we will also use Royal Mail as well if we aren’t able to deliver.

COLLECTING FROM LIWL WORKSHOP

Please note if you select collection, you must stick to the day and time you’ve selected. Even though my workshop is in the grounds of my home, i’m not always here or I may be in the house with my family. I have strict closing times so I can switch off from work and unfortunately I can’t just open the workshop door if you just turn up without an appointment. Any collections not collected on the day and time you’ve picked, you will be then sent an invoice which will incur a surcharge and postage charge so I’m able to post out to you. Please email info@littleideaswithlove.co.uk before purchasing if theres not a collection day and time to suit you, I cant promise I can work around you, but im usually in the workshop most days Monday-Friday and I may be able to offer you another day and time.

WAX SNAP BARS

Please note these can snap in transit and wont effect how the wax bar melts. We do our best to make sure they are packaged the best way we can, but unfortunately they are fragile and if packed with heavier items they can sometimes snap.

SUBSCRIPTION BOXES

When purchasing our monthly subscription boxes, please do not add any other items to your basket – this is incase we have to refund you for individual or alternative items. You agree by purchasing using the terms listed here, that alternative items can be packed in replacement of out of stock ones, as an option instead of cancellation due to inadvertent or not advertised out of stock goods. You can cancel your subscription at anytime after receiving your first box, but you are responsible for cancelling this, we do not cancel this for you, it’s your responsibility. There is no need to contact us to let us know you want to cancel we will be notified once you’ve done this from your account. If a customer asked for a refund once payments been taken, we can do this but there’ll be a £3 admin charge. After 4 continuity’s months of payments without any breaks, you’ll then qualify for a discount, this depends on what subscription you’ve gone for. We will contact you regarding this once you qualify. Please note, once your discounts been added if you opt for the discount off your monthly box, if a payments missed you’ll automatically lose your discount and will have to start from month one again.

CANCELLING SUBSCRIPTION BOXES

When cancelling your monthly subscription box cut off date is the 7th of the month, if you choose to cancel after this date you will still be charged and receive the following months box. We have added a cut off period as we have to make stock in advance to then send out to you on the 1st of each month. We allow breaks if you need a months break, please contact us to chat to us about this at your earliest convenience. Agreeing to our terms and conditions you are agreeing to giving notice before the 7th of each month.

LIVE PACKAGING OF MYSTERY BAGS

When ordering please note prices will start off at a reduced rate and as it gets closer to the date the discount will get less and less and closer to full price. In order to get the better deal, buy once we release them. On the event day any bags left will be full price. If you’re on the live when I pack your order and you make me away by saying you’re here and I acknowledge I’ve seen you, then you will get a free product whilst I pack your order. Please note only one free product per customer. Multiple orders will be grouped together and classes as one. Postage is to be paid on all bags unless you’ve got the delivery pass and then postage will be free. We can not combine postage on these orders sorry. We have the right to post out in the same box, please note even when adding to the same box, postage costs go up for us as the weight will increase, costing us more.

REED DIFFUSERS

Reed refills are only for reed diffusers only. Diffuser refills must be poured into the reed diffuser bottle previously purchased; do not place reeds into a diffuser refill bottle as it is not designed to hold reeds and may fall over. We sometimes might send your diffuser out without a box, please note we don’t charge for boxes, so we’ll only send certain diffusers in kraft boxes. If youve used a discount code or bought from the sale you’ll find your diffuser will be unboxes. If you buy more than one of the same fragrance, you’ll find we will box these together if they are to be boxed.

 

ROOM SPRAYS

Be sure to follow all room spray directions of use and do not spray on polished or fabric surfaces. Please always do a test first before using in rooms.

12 DAYS OF CHRISTMAS ADVENT 

When purchasing a Christmas advent, please note the contents can range from my products to other business products, they might not always be something I’ve made and I might use another company to add to them so they are but different.

CANDLE REFILLS

Purchasing a candle refill – once you’ve used one of our candles and it’s finished, keep your pot and wash with warm soapy water and making sure it’s completely dry before adding your refill. Refills are made using our moulds which fit the candle jars we use, please not our refills are not suitable for other pots that aren’t purchased from us, this can effect the way the candle burns and trying to place in a pot that it’s either too small or too big for will create more issues. We can not be responsible for any miss use when using our candle refills.

Candle Care

Please refer to our candle care cards on how to look after your candles. You’ll also find more details on our CLP label too. Don’t leave the candle burning unattended. Place on a heat proof mat to protect your surface.
• To prevent tunnelling please make sure you burn your candle for minimum of 3 and a maximum of 4 hours at anyone time.
• Always keep the candle out of reach of children and pets.
• Do not burn candles on or near anything that can catch fire.
• Do not place candles in a draught.
• Once extinguished please make sure the wick is stood up right ready for when you next light it.
• Trim wick down to 5mm before lighting at each use.
• Don’t burn a candle all the way down. We strongly recommend leaving at least 5mm of wax in the jar.
• Keep the wax pool clear and free of any debris to avoid flaring.
• You can find further safety instructions on the base of all of our candles along with the scent name. For any queries, or anything you may be unsure about, please do get in touch!
By ticking our terms and conditions you are also agree to follow all our care instructions. We can not be held responsible for any misuse of burning your candles. All details can also be found on our website too.

Resin Items

All items made using resin are hand-poured by Rachel. There’ll besought imperfections on these makes due to the hand-pouring. Please take this into consideration when purchasing. Photos I share on the website are for illustration purposes only, each item is different and you’ll never get any 2 identical. I give a break description in the comments on the listing of what colours you’re purchasing. Agreeing to my terms and conditions you are agreeing to knowing that your item will be picked form what every design i have in stock at the time of your order. Custom makes are none refundable. Please look after your resin make by not washing in water and just wiping with a damp cloth and then drying.

ORDER TO DISPATCH TIME

Please allow up to 4-6 working days between ordering and dispatch (usually same or next day). Because most goods are handcrafted and are not mass produced, turnaround times could be longer during peak or busy periods. At all times, we really appreciate your patience.

POSTAGE & PACKAGING

All prices of postage include packaging costs. We have recently changed how we send orders due to the massive loss we’ve made with never charging for packaging and also no longer received a collection. Costs of packaging includes taking to the sorting office and also packaging.

DELIVERY

All orders are delivered by either Royal Mail or ParcelForce. Please note that it may take up to five working days during busy periods.  We recommend that our customers provide a delivery address where someone will be available to sign for the package as a signature may be required upon delivery.  We reserve the right to make alternative delivery arrangements as we see fit. If you ask for your parcel to be left in a safe place, this is done at your own risk and we cant be held responsible for parcels that may go missing. If you’ve more than one order in with us, we may send both orders together to save on the carbon foot print. We don’t give refunds on postage, but if combined and the postage and packaging cost is less, we will always add a little something in and a note to say we’ve combined. We still have the same costs and heavier parcels cost us more to send so please bare this in mind. If you’re local and you’ve selected postage, I can decide to deliver this myself which your postage cost will pay for my fuel and time, so no refund will be offered.

PRICE

We always try to make sure that the prices on littleideaswithlove.co.uk are accurate but errors may occur. If we discover an error in pricing of the products in your order we will inform you as soon as possible using the contact details you supply us with. We will then give you the option of reconfirming your order at the correct price or cancelling it. (If we are unable to reach you we will treat the order as cancelled). If an order is cancelled, any payment made for the products will be refunded in full.

AVAILABILITY

We try to keep littleideaswithlove.co.uk as up to date as possible but cannot guarantee that any particular product will always be available. If we can’t supply a product you will not be charged for it and we will refund or re-credit your account with the amount debited by us.

All offers are available while stocks last. If we are unable to supply a product you have ordered, we will notify you as soon as we can after receiving your order. If this happens, you may cancel your order and we will refund you the money you have paid for it.

PRIVACY AND DATA POLICY

See full Cookie and data privacy policy.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites that maybe of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website.  Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this privacy statement.  You should exercise caution and look at the privacy statement applicable to the website in question.

INTELLECTUAL PROPERTY RIGHT

You acknowledge and agree that we own all present and future copyright, registered and unregistered trademarks, design rights, unregistered designs, database rights and all other present and future intellectual property rights and rights in the nature of intellectual property rights existing in or in relation to the products and website.

You are not permitted to use content in any way, without the prior, written authorisation of Little Ideas With Love.  You agree not to copy, publish, reproduce, transmit, or distribute any of the above listed content.

LIABILITY

We do not accept liability (except as set out below) for any errors and/or omissions contained in our website and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services at any time and without notice.

If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible, however, we shall be under no obligation to fulfil an order for a product that was advertised at an incorrect price.

In the unlikely event that you receive goods which are not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, we shall make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods, provided that you notify us of the problem 7 days of delivery of the goods, and return the goods to us, unless we inform you that return is not necessary.

We have taken every measure to provide accurate product images for each product for sale on the site.  However, due to a number of different factors such as variations in internet browsers, monitor colour settings, etc, we cannot be held responsible or liable for any differences in colour between the image and the actual product.

Our products are handcrafted; therefore it is natural that some variation in consistency, colours and hues exists.  We use a premium, natural soy bean wax which often takes on a ‘frosted’ or dappled appearance.  This is quite normal and adds to the character of our products.

The products sold on LIWL are provided for private domestic and consumer use only.  Accordingly, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of our website or from any products or services purchased from Little Ideas With Love

Good candle care and maintenance is the responsibility of the user; please follow safe practice at all times.  little ideas with love is not responsible or liable for any damage or injury which occurs due to lack of care or attention when burning our candles.  In any case, our maximum liability to you is the amount you originally paid for the product.

We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.

We make no warranty that our website will meet your requirements or will be uninterrupted, timely or error free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of our website.

We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through our website.  To the fullest extent permissible under UK law, we disclaim any and all warranties of any kind, whether express or implied, in relation to all the goods we sell.  This does not affect your Statutory Rights as a consumer, nor does it affect your Contract Cancellation Rights.

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of, or in connection with, the conditions for; any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings), or any loss of goodwill or reputation, or any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the conditions.

SAMPLE PACKS

We always advise you to purchase a sample product first if you are unsure of the scent you’re ordering. We cannot be held liable for your taste preference or whether you will like the fragrance or not.

CANCELLATIONS AND RETURNS

Cancellations
All orders placed with us are legally binding, therefore if you do wish to cancel an order, please call us on +44 (0) 1535672392 to inform us as soon as possible.

Returns
Once an order has been dispatched we will only be able to refund you upon receipt of the returned items. If you want to return your order to us it must reach us within 14 working days from the day after the day you received it. Once received we will process your refund within 7 days of receiving your return and cancellation advice. Please note that if you are returning the goods because you have changed your mind then please be aware we will not be able to refund the postage or the cost incurred for returning the goods. Electrical goods, all bulbs can be purchased at any hardware store or supermarket, please make sure you buy the correct bulb. If there is a failure on your warmer it must be returned in its original, undamaged packaging.

Damages
If your order is received damaged we would ask that you contact us as soon as possible to arrange a refund, replacement or return. Once again we must stipulate that any returns must be sent to us within 14 days.

As all orders are insured in the unlikely event of damage occurring for any reason in transit, we can submit the necessary claim with the appropriate incumbent. In order to instigate a claim we will require notification within 48 hours of the delivery this can be via email or phone, we would also require photographic evidence of the damaged products in the packaging they arrived in.

There is no need to return the products to us and in most cases we will issue immediate action to reproduce, credit or refund your order, however in some cases we may need to wait until the claim is investigated. As always we will keep you fully informed of the progress.

Should your item be a product not made by us (a burner for example), we will look at cases individually and try to reimburse you for damages caused by postage or transit. We do not refund for accidental damage or owner related damage. In each case, we can only look at a refund if you have kept the original packaging and receipt with which to return the item to us.

Missing Items
In certain circumstances we will despatch orders with some items missing to either meet deadlines or because certain ingredients were unavailable, where this is the case we will either substitute items for a similar product or refund the missing items in full.

In cases where the wrong products have been received, please contact us we will work with you to resolve the matter.

Clothing Returns

Just return to us within 14 days of receiving your goods (as per the date shown on the postal tracking link). Please contact Little Ideas With Love before returning your clothing goods.
As Little Ideas With Love is a small business, it’s your responsibility to pay the cost of return postage. We recommend using a Signed For, recorded postal service as we can not be held liable for any items that go missing en route back to us.
As soon as we receive your return, you will receive an email confirming your refund or exchange. Any refunds eligible can take up to 10 working days for it to be processed.
Items must be unwashed, unworn and in perfect, resale condition with the swing tag still attached – any soiled goods ( including make-up stains, cat, dog hair etc) will be rejected by LIWL and the goods will be returned to you at your cost.
As a small business, it costs us a considerable amount in fees to process every returned item. We therefore retain the right to reject and refund any orders placed by any customers we believe to be abusing our returns policy.
The cost of the goods will be refunded, original postage is not refundable.
Your payment provider may take additional time after our confirmation email reaches you to show the refund on your account, which we cannot control.

IF YOUR ITEM HAS A FAULT
Occasionally there may be a fault that we have missed.
If so, please Email us ( info@littleideaswithlove.co.uk ) within 28 days of purchase, with your order number, a clear photograph of the fault, and details of the problem.
No faults can be processed outside this 28 day period. Claims beyond 28 days, or if the item has been washed, will be considered general wear and tear.
Please note: You must contact us first, with photos, for an approval code.

Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, all items must be unworn and unwashed. If there is evidence of wear and/or wash then the item(s) will be retuned to you and no refund issued.

Personalised and custom made items are exempt from being returned.

Sale items we will only offer a credit note for these which must be used within 6 months of us issuing the credit note.