Ways to find out what’s been posted

Good evening!

I hope you are all well and enjoyed your weekend. This evening I want to talk to you all about how you can find out what’s happening via using my social media or looking through past blogs.

Ive got a few different social media platforms I use, mainly Instagram and Facebook. On Facebook I have my business page and then 2 different Facebook groups. Now i tend  to post from Instagram straight onto my business page on Facebook and then I’ll use my 2 Facebook groups for different things. My main group is my Little Melts With Love https://www.facebook.com/groups/850232061701698/?ref=share
inside this group you’ll find one of the nicest community of people ever, this has a mixture of customers and people who haven’t bought from me but love to see what’s going on inside of the group and some often join in with the daily chat. I often go live in this group, sometimes I’ll make wax for everyone to see or I may have something I want to talk about to those who are in the group. The group is a great place to be able to use the search bar to look for questions others may have asked in the past. I have an announcement list where I pin things that are important to the top of the group so members can find the important stuff easily. I have many people who may message me with the same question, but most times it’ll have already been asked within the group, so all you need to do is pop your question in the search part at the top and if it’s been asked before everyone who’s asked it their post will show up. I do also have one of the best admin teams ever, who if you tag in the group they’ll be more than happy to answer your questions and if they are unable to then they’ll point you in the right direction. This group is used for customers to chat about what they are melting, sharing photos of deliveries and also asking what everyone’s favourites are, it’s my little melt family and it’s a lovely one at that.

Then there’s my VIP subscription members group, this group is for those who have an active subscription https://www.facebook.com/groups/896339447450635/?ref=share

now I only ever talk about subscription boxes in this group and share with subscribers any loyalty codes that they’ve earned, discount codes I may have for them off past subscription scents and I may share the odd picture when I’m making up subscription boxes for the following month. Again you can search inside the group to see if anyone’s asked the question you maybe wanting to ask. I have announcements pinned to the top just like the main group and also my amazing admin team are always around to help where they can.

The main group is really an amazing group to be apart of, to join you must answer all questions. It can take a few weeks to sometimes be approved as we don’t manage that side of it daily and we do check out all accounts as unfortunately there’s many fake accounts out there and we want to protect all our members who are in our group. We also have a strict rule that we don’t allow any other wax businesses within the group and anyone who’s not answered all the questions.  We’ve nothing to hide, but this is my community I’ve built up and my safe place for my customers and those who love to see what others are buying. We often go through the group and remove inactive accounts or accounts that look like they are no longer in use. Our groups small, but it’s filled with so much love.

If for any reason you’re unable to find an answer to your question within the groups and you’ve also asked my admin team by tagging them, then please message my business page. I aim to reply to messages within 48 hours, longer if they  are sent on Friday’s as I don’t reply to messages on a weekend. I don’t often check my page on a weekend as I like to spend time with my family so it’s my time to switch off from work. I’m the same on evenings too that messages don’t get answered. I do receive a lot so it does take time to get through them and I always start with the oldest first. This is why it’s good to use the groups to find many answers as most of the time someone will be able to help you. If you have a question regarding your order, please message along with your order number and question, I’m unable to look into any orders without an order number so please make sure you supply this when messaging. I don’t reply to any order messages to my personal profile, anything to do with your order must either be sent to my Facebook business page or my Instagram business account.

 

Don’t forget that my blogs another great place to check as each week I’m talking about many different things and will hopefully answer many popular questions you may all have.

Right I’m off to relax for the evening. I hope you all have a beautiful evening and…….happy melting! ❤️🌈

 

23 replies
  1. Maria Wall
    Maria Wall says:

    Lovely blog this evening Rachel. I love being part of your groups. I am melting No More Dirty Laundry this evening. I hope you have a nice relaxing evening xx

    Reply
  2. Claire Lister
    Claire Lister says:

    Great info hun, thank you so much. I love both groups,the main one and vip. Both different too ❤🌈🌈

    Reply
  3. Gemma Evans
    Gemma Evans says:

    I honesty love being part of the groups, such a lovely community of people. I also love following you on Instagram and Facebook and it’s lovely to see colourful pictures of wax and what everyone’s melting. It can often be a welcome distraction from other things you see on social media. Have a lovely evening xx

    Reply
  4. Jessica
    Jessica says:

    Always love reading your blog! I always love catching up with your insta stories.. the pictures always look great! Xx

    Reply
  5. Chloe
    Chloe says:

    I love being in the wax group, lovely place to share and chat with people. I always forget that you pin posts but it’s good to ask in the group for an answer as your admin team are always quick to help. Have a fab day xx

    Reply
    • Rachel
      Rachel says:

      Yes so much happens in there I often pin to my announcements and the search bar is great to find what you’re looking for xx

      Reply
  6. Paula Jones
    Paula Jones says:

    Another great blog rach. Like you said any questions always ask in the group and tag us admins as we are always happy to help if we can. Have a great week xx

    Reply

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